Privacy Policy
Effective Date: 6th January 2025.

Purpose

The purpose of this Privacy Policy (the “Privacy Policy”) is to inform all users of our Site of the following:

• The personal data we will collect;

• How we use the collected data;

• Who has access to the collected data;

• The rights of Site users; and

• Our Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site and should be read in conjunction with them.

Consent

By using our Site, users agree to the following:

• The conditions set out in this Privacy Policy; and

• The collection, use, and retention of the data as outlined in this Privacy Policy.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site.

We will not use your data beyond what we disclose in this Privacy Policy or elsewhere on our website.

The data we collect when users perform certain functions may be used to:

• Communicate with users regarding our services;

• Provide services to users; and

• Facilitate interactions with service providers or contractors as part of our offerings.

Who We Share Personal Data With

Service Providers
We may share user data with service providers who reasonably require access to user data to fulfill the purposes outlined in this Privacy Policy.

Other Disclosures
We will not sell or share your data with third parties, except in the following circumstances:

• If required by law;

• If required for legal proceedings;

• To protect our legal rights; or

• To buyers or potential buyers of this business in the event of a sale or restructuring.

If you follow hyperlinks from our Site to another website, please note that we are not responsible for their privacy practices, policies, or actions.

Cookie Policy

A “cookie” is a small file stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. Users can choose to be notified when a cookie is transmitted or disable cookies entirely in their browser settings. However, disabling cookies may reduce the quality of your experience on our Site.

We use the following types of cookies on our Site:

Third-Party Cookies
Third-party cookies are created by websites other than ours. We may use third-party cookies to monitor user preferences and tailor advertisements to their interests.

Personal Data We Collect

We will identify the purposes for collecting personal information at or before the time of collection.

We only collect data necessary to fulfill the purposes outlined in this Privacy Policy. We will not collect additional data without prior notification.

Data Collected in a Non-Automatic Way
We may collect the following data when you perform certain functions on our Site:

• First and last name;

• Email address;

• Phone number;

• Address;

• Payment information; and

• Details about the type(s) of services you are seeking.

Methods of Collection
This data may be collected using the following methods:

• “Book Now” forms on the website; and

• “Request a Quote” forms on the website.

Duration of Storage of Personal Data

User data will be stored until the purpose for which it was collected has been achieved.

If your data needs to be retained for a longer period, you will be notified.

How We Protect Your Personal Data

To protect your data, we use browser encryption and store data on secure servers. We only share your data with service providers with your consent. These providers are bound by confidentiality agreements, and any breach of these agreements will result in immediate termination of their access.

While we take reasonable precautions to ensure user data is secure, the Internet can be insecure, and we cannot guarantee complete security beyond what is reasonably practical.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how it has been used, to whom it has been disclosed, or if you would like your data modified or deleted, please contact our privacy officer.

Minors and Use of the Site

We do not knowingly collect or use personal data from children under 18 years of age. If we learn that we have collected personal data from a child under 18, it will be deleted as soon as possible. Parents or guardians may contact our privacy officer to request the deletion of such data.

How to Opt-Out of Data Collection, Use, or Disclosure

You can opt out of certain forms of data collection, use, or disclosure as follows:

• Marketing Emails: You can opt out by clicking “unsubscribe” at the bottom of any marketing email or by updating your email preferences under “Your Account.”

Modifications

This Privacy Policy may be updated periodically to comply with the law and reflect changes to our data collection processes. When updates are made, the “Effective Date” at the top of this Privacy Policy will be revised.

We encourage users to review this Privacy Policy regularly to stay informed about updates. If necessary, we may notify users by email of significant changes.

If you have any questions or concerns about this Privacy Policy, please contact us at

Bigsweir Limited, 89 Bickersteth Road, London SW17 9SH.

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